Our Faqs
Frequently Asked Questions
Important First Steps
Change of environment, surroundings, separation from siblings and a new family can be stressful to your puppy and can have a serious impact on your puppy’s immediate health, especially during the first 10 days in their new environment. If you notice any signs of stress: such as a change in attitude, appetite, bowel movements, lack of bowel movement or any other symptoms please contact your veterinarian.
One of the most important factors to consider for a new puppy parent is: Is my puppy eating enough? Also, give plenty of downtime and rest for your new puppy. In any case if you have any concerns please call us at 502-514-9157, we are here to help and answer all your questions.
Pet Insurance
Pet insurance is mandatory for the first 30 days after adoption. You are able to use any health insurance company of your choice as long as they do not have a waiting period. A policy number will be required upon pickup of puppy for verification. If you choose to not protect your puppy with insurance, you will have NO warrantee and will not be eligible for any claim or reimbursement. Our recommended insurance company is Trupanion. They offer our clients the first 30 days of coverage FREE of charge with no obligation to continue. https://www.trupanion.com
Generally, the first few things to do is to Puppyproof your home a bit, next purchase its food, bowls, toys and a cage for it to sleep in, etc. The food and all these product recommendations can be found here on the Puppy Products page. Also, please contact us anytime with any questions you may have along the way!
To ensure your satisfaction, we offer a 72-hour (three-day) grace period from the time you take your puppy home. If you aren’t satisfied within this period, you may arrange to return the puppy to our kennels. We will then process a refund for you, subtracting only the initial reservation/deposit amount.
If you find yourself needing to rehome an older puppy or dog in the future, we are here to support you. We can connect you with interested customers, who may be eager to welcome an older puppy or dog into their homes.
We do try to ensure that you purchase a healthy Puppy from us! However if in case your puppy is found to have major genetic health issues, as diagnosed by a licensed veterinarian with-in 1 year of purchase. We will either exchange your puppy for one of equal value or refund of up to half of the original puppy price (your choice). There are however no guarantees against accidents on your part.
Pet Insurance
Pet insurance is mandatory for the first 30 days after adoption. You are able to use any health insurance company of your choice as long as they do not have a waiting period. A policy number will be required upon pickup of puppy for verification. If you choose to not protect your puppy with insurance, you will have NO warrantee and will not be eligible for any claim or reimbursement. Our recommended insurance company is Trupanion. They offer our clients the first 30 days of coverage FREE of charge with no obligation to continue. Flyer is provided at pickup for Trupanion. https://www.trupanion.com
Yes, we sometimes do offer discounts. We offer discounts to All Military personal! (10% off)
We do our best to ensure that all our dogs receive appropriate care according to the AKC Care and Conditions of Dog Policy so we would like to limit outside traffic through our kennels as much as we can to help minimize the potential of someone unintentionally tracking in diseases (like parvo, giardia, etc)
Thank-you for your understanding!
Yes, we have a basic Puppy Agreement (click to view) that covers the puppy’s health warranty from us and also your commitment to take proper good care of it.
If, per chance, something should happen to your puppy when you have a deposit placed on it. We would let you pick another available puppy, or you can use it to reserve a future puppy for upcoming litters. Sorry Deposits are not Refundable.
If, however, you default and never pick up your puppy, your deposit will then be used to help locate a new home for the puppy. We do try to be reasonable and make allowances for circumstances beyond your control.
You always have the opportunity to drive in – or fly to either of our closest airports; Cincinnati CVG (50 miles), Lexington, KY (LEX) (75 miles) or at Louisville, KY (SDF) (110 miles) You would need a soft sided Puppy Travel Carrier” to take the puppy into the cabin with you. Usually the puppy ticket is only around $150 extra.
Otherwise, please check out our Delivery and Transportation pages for Couriers that will be happy to bring a puppy right to your home!
You will normally get a bag of its puppy food, its vaccine and dewormings record and any related registration paperwork. More details can be found on the puppies page what is all included.
Before proceeding, ensure you’ve reviewed our policies on the Puppy Policy page. Once you’ve done that, you can locate the “Reservation” button on your chosen puppy’s page to place your deposit.
The remaining balance for your puppy, minus the deposit, will be due at the time of pickup. After placing your deposit, you’ll receive an email confirmation of your reservation. If you have any further questions or require clarification on any aspect, please don’t hesitate to reach out to us!
You can view the breeds we have available here on our Breeds page, then click on each breed to see the puppies we have available at that time! Please remember this is a Large Family run business.